Health bungles force patients to miss appointments

October 22nd, 2015 by: Kwinana Electorale Office


Fast Facts:

  • Sick Western Australians are missing surgical and medical appointments due to ongoing problems with appointment system
  • Bungle causing delays for surgical procedures, forcing patients to suffer in pain
  • Some regional patients given only one days’ notice for surgery taking place in Perth the next day

Sick West Australians are missing important surgical and medical appointments because of ongoing problems with the Health Department’s appointment system.

Shadow Health Minister Roger Cook today presented a Grievance to Parliament on behalf of Jessica Sullivan and her 16 month-old son Cody, who suffers from multiple complex medical conditions.

Cody has missed a number of important appointments with his gastroenterologist because letters sent by the Health Department confirming the time and date of his appointment arrived after the day of the scheduled appointment.

The bungle meant Cody had to wait an extra two months for his re-scheduled appointment. The delays caused painful bloating, to the point that his belly button popped open and his toenail fell off due to swelling in his legs and toes.

Patients have also complained that they only received their appointment letter the day before their scheduled appointment.

Informing people of their appointments the day before makes life extremely difficult for those who are caring for a disabled family member and impossible for those traveling to Perth from regional WA.

Comments from Shadow Health Minister Roger Cook:

“This is more utter mismanagement of our health system by the Barnett Government.

“They can’t even get the basics right. Surely it can’t be that hard to make sure people are given plenty of notice so they can undertake surgery or attend medical appointments.

“These are simple admin errors, but they are causing patients to miss their appointments and some are suffering in pain as a result. It is ridiculous to expect a patient from Kalgoorlie to be able to fly to Perth for an appointment with only one day’s notice.

“The Barnett Government’s failure to manage the most simple of aspects of our health system will give Western Australians little confidence in its ability to take care of their loved ones.”

SharePin on PinterestShare on LinkedInShare on Google+Share on FacebookTweet about this on Twitter